Conferences & workshops organized by DPD FRANCE

The Net Promoter Score (NPS) is much more than a simple satisfaction indicator – it is a true management tool for driving customer performance.

At DPD France, we place the voice of our customers at the heart of our daily actions. Each rating we receive represents an opportunity for improvement — a signal to strengthen the quality of our services and the efficiency of our operations.

By analysing feedback and verbatim comments, we make NPS a genuine engine of operational excellence, fostering team engagement and customer loyalty.
Our ambition: to transform every piece of feedback into a source of progress, and every experience into a shared success.